Delete your account

Last updated 16 October 2026

You can ask us to delete your captain at any time. It's free, it takes one email, and once it's done it can't be undone.

1How to ask

Send an email to [email protected]:

• from the email address on your account, so we know the request is really yours;
• with your captain name in it, and a line saying you want the captain deleted.

We'll reply within 30 days to confirm it's done, or to ask a question if we can't match the request to a captain. If you no longer have that email address, write anyway and tell us; we'll find another way to check the captain is yours.

2What is deleted

• your captain: name, email address, pirate name and phrase, flag and crest;
• your progress: level, ships, guns, upgrades and points;
• your purse: every pearl, piece of gold and timber, and anything bought with them;
• your crew membership, and your name on a crew you led;
• your messages, including chat, and the tickets you sent us through the game;
• your battle, race and tournament history;
• your name on battles you hosted and tournament seats you held. Those stay in other captains' histories, but now read “A deleted captain”.

Once that's done we search the whole game database for your name, email address and captain ID, to check nothing was missed.

3What is kept, and why

• Purchase records. If you bought anything, the record of each sale (what it was, when, and what it cost) is kept securely for the period accounting law requires, generally six years in Canada. It is moved to a separate, private store and kept with only a random captain ID: not your name and not your email address.
• Payment records at Stripe. Our payment processor, Stripe, holds its own records of the payments you made, under its own privacy policy (stripe.com/privacy). We never had your card details.
• A marker for your browser. We keep a scrambled (one-way hashed) copy of your browser's sign-in key and your random captain ID, with nothing else, for one year. It lets the game recognise the browser you played on and start it fresh, rather than bring the deleted captain back.

4Afterwards

The next time you open the game in the browser you played on, it tells you the captain was deleted, clears its saved copy, and starts fresh. You're welcome to make a new captain, but nothing from the old one can be brought back, including anything you paid for.

If you only want to clear the game from one device without deleting your captain, clear the site data for egs.ca in that browser instead. Your captain stays on our server.

5More about your information

Our Privacy Policy covers everything we keep about you, why, and your other rights, such as seeing or correcting it. Questions go to [email protected].